Frequently Asked Questions 

Does Massage Therapy hurt? 

After your massage, feeling tired and a bit sore is normal. This is because lacid acid builds up when the body releases toxins. If you feel this, just be sure to take it easy and drink lots of water. 

Do I have to take off my clothes? 

No, you do not have to remove your clothes if you don't feel comfortable. Although skin-on-skin contact is recommended, your massage therapist will work with whatever you feel comfortable with, whether fully clothed or completely disrobed. 

During your massage treatment, all areas of the body will be properly draped and bolstered for comfort; and only the area currently being worked on will be undraped. If needed, extra towels and blankets can be provided for comfort and warmth. 

I'm self-conscious about ________. What do I do? 

Many people find they are self-conscious about an area of their body. This can vary from their weight, body hair, scars, acne other skin conditions, etc. Don't let this stop you from seeing your Massage Therapist. If you feel that if there is an area you are self con-conscious about please let your massage therapist know, and they will adjust accordingly.

Should I see a Massage Therapist if I'm not in pain? 

Yes, seeing a Massage Therapist regularly is as important a part of your medical care as seeing your family doctor. 

Regular massage therapy treatments can prevent a wide variety of injuries and in some cases illnesses. It works by:

How often should I get regular treatments? 

Most treatments are once every 2-4 weeks, and then once per month for maintenance. But treatments can vary depending on the condition. 

Do I have to shave? 

No, you don't have to shave if you don't want to. Massage Therapists do not judge you if you have body hair or not. No matter if you have shaved or not, your Massage Therapist will use hypoallergenic lotion to help make the massage go smoothly. 

What if I fall asleep and drool or snore? 

When it comes to Massage Therapy FAQ, this is a common one. Falling asleep is perfectly normal and welcome as it shows us that you are completely relaxed and enter a deep state of relaxation. Don't worry if you drool or snore;  seeing our clients fall asleep is one of the best compliments you can ever give us. It also shows us that you trust us with your care. There is zero judgment from us if you snore, make sounds, or drool. Drooling is common, particularly when laying on your stomach. If you find you need a Kleenex, just ask and we will gladly give you one. 

What should I expect from my first massage?

During your initial session, you will first be asked to fill out a health history form, as well as consent forms. Once you are done filling out your forms, your Massage Therapist will come and take you to the treatment room. The Massage Therapist will ask you about your condition or injury, ask what your goals are, and go over a treatment plan with you, explaining all the details. They will also go over any other additional paperwork and perform an initial assessment with your consent to get a better idea of what needs to be worked on. Afterwards, they will explain how they would like you to be on the table, gain consent for treatment, then give you privacy to disrobe. Once on the table, your Massage Therapist will make sure you are comfortable, draped and bolstered properly before beginning the treatment. Periodically, they will check in with you for pressure and comfort throughout the treatment. Once the treatment is over, the therapist will leave the room to let you get dressed while they get you some water. When they are back, they will ask you how you are feeling, give you the water, and teach you the homecare they want you to do. They will then book you for your next appointment and make sure to follow up with you during the week for questions and progress on homecare. 

Please be advised that if you would like a full hour massage on your first visit, it is recommended to book a 90-minute treatment as this includes time to do an assessment and give extra time for the treatment. 

Isn't massage just for relaxation?

Massage Therapy is excellent for relaxation; however, it is also an excellent rehabilitation therapy and preventative medicine! 

Massage Therapy helps not just with chronic muscle aches and pains, but it also helps to reduce stress and ease muscle tension. It improves better circulation, helps alleviate breathing problems, lowers your blood pressure, reduces  headaches, improve movement within the joints, promotes overall wellbeing, manages anxiety and, depression, PTSD, and much more. It also promotes regular sleeping patterns.  

Is it okay to ask for more or less pressure? 

Of course! Massage Therapists will periodically check in with you throughout the treatment to see if the pressure is okay or if you need them to adjust it. Massage Therapists will only go with what you feel most comfortable with, and not go beyond your limitations. 

Massage Therapy is not meant to be painful, or rough, but if there are particular tender areas, the therapist is mindful of these areas. Even though some techniques can be gentle, you can always ask for more pressure. No need to worry about offending us. 

What if I have to go the bathroom? 

It is always advised to go the bathroom before the treatment to help make sure you are as comfortable as possible. However, if you find you do need to use the bathroom at any point during the session, please feel free to ask and we will direct you to its location. 

What if I pass gas or get an erection during the treatment? 

During treatment, it is completely normal for the body to pass gas when in a state of total relaxation. It might even occur when the therapist applies direct pressure to an area. There is no need to feel embarrassed because it's a normal human body reaction—no need to worry about judgement from your Massage Therapist. If you find it too uncomfortable, just excuse yourself to use the bathroom.

In regards to an erection, your therapist will pause and ask if you are okay to continue with the treatment, reschedule, or if you need a break for a couple of minutes. If you do need a break your therapist will leave the room and give you privacy until you are ready to continue the treatment. 

Should I talk to my Massage Therapist? 

You can if you wish to. Some clients wish to chat during their sessions, but don't feel you have to if you don't want to. You are welcome to just close your eyes and relax. However, there are times you need to speak up, such as:

What if I'm ticklish? 

Let your Massage Therapist know before your session. They can use firm, slow pressure or, if you're extremely sensitive, they can avoid your tickle spots completely.

How can I be sure a massage clinic is reputable? 

Do your research by checking out their website or calling them to find out what services they offer. A reputable clinic will offer therapeutic massage from licensed or certified therapists. They'll also always get you to do a health questionnaire on your first visit.


What is your cancellation, reschedule and no-show policies?

When booking an appointment, clients will receive a confirmation email. If, for whatever reason, you need to cancel or reschedule, please give us 24 hours' notice and we will gladly rebook your appointment. We will also send out a reminder an hour before. Please be advised that being more than 15 minutes late for a short appointment and 30 minutes late for a long appointment will be counted as a no-show,  and late fees will apply. 

What is the difference between a Masseuse and a Registered Massage Therapist?

When it comes to Massage Therapy, there is a clear difference between Registered Massage Therapists and Masseuses. 

Massage Therapists go through years of both in classroom and hands on practical training, clinical practicums and outreaches, trained in the best Massage Therapy schools in the province, and at the end of their program awarded their Massage Therapy diploma. After graduation, they are registered and are within good standing with an accredited association (like CMMOTA, MTAA, etc.) and are required to keep their training valid by obtaining further credits and modalities. If a Massage Therapist wishes, they can further their education by obtaining the Bachelor of Health Science degree which would take them further into the field and allow them to teach. 

Masseuses on the other hand are not properly trained at all, and are not registered with any accredited associated. They also do both illegal and unethical practices in their place of work. They are not trained in consent, or follow the strict Duty of Care and Code of Ethics that Massage Therapists are trained in and follow. You can find Masseuses places like spas, as well as other places.